Question 1

Does Medcast have to connect to our EHR?

Accepted Answer

No. Out of the box, on-screen content is selected by your staff rather than driven by charts, so the display side stores and transmits no protected health information at all. That's the standard deployment and what we recommend to start. EHR integration is available if you want it later — it's an option, not a prerequisite.

Question 2

How is texting and emailing patients handled?

Accepted Answer

Your staff enters the patient's mobile number or email at the moment they send, and the patient receives a link to the brochure or video. Messages carry educational content only — no results, no clinical detail, nothing specific to the chart — and patients can opt out of further messages at any time. We sign a BAA with every practice.

Question 3

How much work is Medcast for our staff?

Accepted Answer

Minimal. The ad loop is fully automatic. The only staff action is optional: tapping a room and choosing a video when it's useful. Most medical assistants are comfortable with it in under five minutes.

Question 4

Who installs Medcast?

Accepted Answer

You do — and that's deliberate, because it keeps your cost down. We ship each player preconfigured; someone on your team mounts the TV, plugs the player into HDMI and power, and it comes up on its own. Practices with existing lobby TVs often reuse them and only add players. If you get stuck, we walk you through it remotely.

Question 5

Can we start Medcast with one location?

Accepted Answer

That's what we recommend. Start with a single site, prove the lift in procedure inquiries and consult efficiency, then roll it out. The system was built this way — one pilot location, then expansion.

Question 6

Who makes the Medcast videos?

Accepted Answer

We do — with AI, not a film crew. We build a digital twin of each participating physician from a short recorded sample, then generate every video from a script that physician approves. Nobody blocks a half-day for filming and nobody gets asked to re-shoot. You approve everything before it reaches a screen, and you own the finished files.

Question 7

How does the digital twin work, and do our physicians have to agree to it?

Accepted Answer

Yes — always, in writing. We record a short sample of the physician speaking, once, and build a likeness and voice model from it. Every script is reviewed and approved by that physician before a video is generated, and any physician can withdraw and have their model deleted. We never generate a video a physician hasn't signed off on.

Question 8

Is Medcast only for urology?

Accepted Answer

No. Medcast was built and proven inside a multi-location urology group, but the model applies to any specialty with a consult-to-procedure funnel and real wait times — orthopedics, dermatology, ophthalmology, GI, ENT, plastics, and more.